Responsible Gambling at Bet St George
We want betting to remain entertainment. A bet carries financial risk, returns are never guaranteed and an earlier loss does not make a later result more likely. Use a budget that fits your circumstances, set controls before you start and stop if betting begins to affect money, work, sleep or relationships.
Age and account protection
Our services are for adults aged 18 or over. We use account and identity checks to protect the service, and we may ask for documents that confirm age, identity or address. Keep account access private and use device controls where a phone, tablet or computer is shared with children.
Controls available in your account
| Control | What it does |
|---|---|
| Deposit limit | Caps the amount you can add over a selected period |
| Stake limit | Sets a boundary for wagering activity |
| Reality check | Prompts you to review session time and activity |
| Time-out | Pauses account access for a defined short period |
| Self-exclusion | Stops account activity for a longer protective period |
| Marketing preferences | Lets you manage promotional email and message choices |
Managing a limit
Open the safer betting area in your account to set or lower a limit. A lower amount applies promptly. An increase may include a waiting period so that a momentary decision does not immediately change your protection. If you need help finding a control, contact support rather than trying to work around it.
Signs that call for a pause
Pause and ask for support if you spend longer or more money than planned, hide betting from people close to you, borrow to fund a stake, chase an earlier loss, feel anxious about checking balances or let betting interrupt work and home commitments. Those signs matter even if the account remains funded.
External support and financial controls
GamCare, BeGambleAware, Gambling Therapy and Gamblers Anonymous provide independent information and support. Your bank may also offer gambling-payment controls, while tools such as Gamban and BetBlocker can help block betting sites on a device. Friends and family can use these organisations for advice too.
Our responsibility and contact
We provide account controls, manage marketing preferences, complete age and identity checks and train support teams to recognise concerns. Email [email protected] or call +44 (0)20 3987 4816 if you want help using a control. For urgent personal safety or financial distress, contact local emergency or specialist support services.
A control plan that works before a problem grows
Self-assessment can start with straightforward questions: did you spend more than planned, continue after deciding to stop, hide a bet, borrow money or miss an important commitment? One answer can justify a pause. You do not need to wait for every sign to appear before you reduce access to betting.
Limits work differently from a personal promise because the account applies them when you reach the chosen boundary. Set the amount at a time when you feel calm. If you decide to increase a limit, the account may apply a delay; that gap gives you time to consider the change without acting in the heat of an event.
Support for gambling harm can also involve people around you. A friend or family member can speak to GamCare, BeGambleAware, Gambling Therapy or Gamblers Anonymous about the effect of another person’s betting. They can also ask a bank about payment controls or use device-blocking tools such as Gamban and BetBlocker.
We will treat a request for a limit, time-out or self-exclusion seriously. Do not create another account to bypass a control. Contact support with the account email if you need help finding the available tools or understanding how an existing control applies.